Privacy Policy

We understand that when you share your personal information, you are placing trust in us. Whether you are a participant, a family member, or someone making an enquiry, we are committed to handling your information with care, respect, and confidentiality.

What information we may collect

We only collect information that helps us provide support or respond to your enquiry. This may include your name, contact details (phone number, email address), address or suburb, information about the type of support you are looking for, and basic details about your situation.

How we collect your information

We collect information when you call or email us, fill out a contact form on our website, speak with us directly, or engage our services. We only collect what is necessary and relevant.

Why we collect your information

• Respond to your enquiry
• Understand your support needs
• Provide services safely and effectively
• Communicate with you
• Meet our legal and service obligations

Who we share your information with

We respect your privacy and do not share your information unnecessarily. We may only share your information when you have given permission, it is required to provide your support, or it is required by law. Where possible, we will always inform you first.

Keeping your information safe

We take reasonable steps to keep your information secure, including protecting digital records, limiting access to authorised people only, and keeping information confidential. While no system is perfect, we do our best to keep your information safe.

Accessing or updating your information

You have the right to ask what information we hold about you, request corrections if something is incorrect, and ask questions about how your information is used. If you would like to do this, just contact us.

Contact us

Care Disability Solutions Pty Ltd | ABN: 12 679 818 369
Phone: 0433 554 052
Email: info@caredisabilitysolutions.com.au